Information We Collect

We collect information that you provide directly when using our services:

• Reservation Information: When you make a restaurant reservation, we collect your name, email address, phone number, party size, date and time of reservation, and any special requests or dietary requirements.
• Account Information: If you create an account or log in, we may collect your name, email address, phone number, and password (stored securely in encrypted form).
• Restaurant & Vendor Data: Restaurant partners and vendors provide business information, menus, images, operating hours, and contact details that are displayed on our platform.
• Communication Data: If you contact us directly, we may receive your name, email address, phone number, and the contents of your message.
• Usage Data: We automatically collect information about how you interact with our website, including pages visited, search queries, and reservation history.

How We Use Your Information

We use the information we collect for the following purposes:

• Process and manage your restaurant reservations and confirmations
• Send you reservation confirmations, reminders, and updates
• Communicate with you about your bookings and respond to your inquiries
• Provide, operate, and maintain our restaurant discovery platform
• Improve and personalize your experience on our website
• Share reservation details with the relevant restaurants to fulfill your booking
• Send promotional communications about restaurants, offers, and events (with your consent)
• Analyze usage patterns to improve our services and user experience
• Detect and prevent fraud, abuse, or security issues
• Comply with legal obligations and enforce our terms of service

Information Sharing

We may share your information in the following circumstances:

• Restaurants: Your reservation details (name, phone, party size, date/time, special requests) are shared with the restaurant where you have made a booking so they can fulfill your reservation.
• Service Providers: We may share data with trusted third-party service providers who assist us in operating our website, processing payments, or sending communications, subject to confidentiality agreements.
• Legal Requirements: We may disclose information if required by law, court order, or to protect our rights, safety, or property.

We do not sell your personal information to third parties for marketing purposes.

Cookies and Tracking

Zurich Host uses cookies and similar technologies to enhance your experience. These cookies store information including your preferences, session data, and pages you have visited. This helps us:

• Keep you logged in and maintain your session
• Remember your preferences and settings
• Understand how you use our website to improve our services
• Customize content based on your browser type and device

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and restricted access to personal data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information
• Object to or restrict certain processing of your data
• Withdraw consent where we rely on consent for processing
• Request a copy of your data in a portable format

To exercise these rights, please contact us using the details provided on our website.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Reservation records may be kept for operational and legal purposes. You may request deletion of your account and associated data at any time.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.